Identity and Access Management (IAM) Advisory Services

In the event of a cybersecurity incident, every moment counts. How quickly and effectively you can respond will significantly influence the impact on your organization. A swift, well-coordinated response can minimize damage, protect sensitive data, and reduce the overall financial and reputational costs associated with the breach. Ensuring that your team is prepared and equipped to act quickly is crucial for mitigating risks and maintaining trust.

Incident Response (IR) Retainer Overview

When faced with a cybersecurity incident, minimizing the time it takes to understand the full scope of the issue is crucial to reducing your organization’s exposure to the threat, associated risks, and subsequent costs.

Having an incident response (IR) retainer in place—with pre-approved terms, conditions, and hours—ensures that you have immediate access to a team of experts when you need them most. This proactive approach enables faster response times, helping to contain the incident and mitigate potential damage quickly and effectively.

On-Demand Team of Incident Responders

Our team of incident responders is always ready to assist with escalations for potential security incidents, perform investigative analysis, and conduct forensic investigations in cases of sensitive data or critical information asset compromise.

By utilizing pre-paid retainer hours, you ensure immediate access to these expert resources within predefined time limits. This proactive approach helps you quickly identify the root cause, assess the scope of the incident, and take necessary actions to address potential threats, all while reducing investigative timelines and minimizing risk exposure.

 

Key Benefits of an IR Retainer

  • Guarantees the availability of incident response (IR) experts and assistance within defined service level agreements (SLAs)
  • No prerequisite technologies or capabilities required
  • Onboarding process to familiarize our team with your environment, technologies, and operations, ensuring faster response times when an escalation occurs
  • Immediate access to resources for urgent escalations, as well as general Digital Forensics and Incident Response (DFIR) expertise and surge assistance
  • Expertise with on-premises, cloud, and hosted solutions
  • Pre-negotiated terms and conditions to streamline execution and reduce response times
  • Locked hourly rate for any additional IR services throughout the annual services term
  • Multi-year options available for continued support
  • Individual resumes for DFIR specialists available upon request

This ensures that your phishing strategy is precisely tailored to strengthen your overall security posture.

Core Competencies of Our DFIR Specialists

Our team of highly certified Digital Forensics and Incident Response (DFIR) experts offers a wide range of capabilities, including:

  • Network traffic analysis
  • Log collection and review
  • Host forensic analysis
  • Malware analysis and reverse engineering
  • Malware analysis and reverse engineering
  • Email search and correlation
  • Remediation recommendations

With extensive expertise across these areas, our DFIR specialists are equipped to thoroughly investigate and address security incidents to minimize impact and facilitate recovery.

IR Escalation, Service Level Agreements & Other Ways to Use Retainer Hours

24x7x365 IR Hotline for Escalation Support: A dedicated hotline available exclusively for GuidePoint Security IR retainer customers, ensuring constant support whenever you need it.

Service Level Agreements (SLAs): Our DFIR specialists are committed to responding within the following timelines:

  • Four (4) hours for initial response to escalation and direct phone support
  • Eight (8) hours for remote investigative support and analysis
  • Forty-eight (48) hours for on-site investigative support and analysis

Unused Retainer Hours: Any unused retainer hours can be converted into other security services at standard rates, such as:

  • IR Plan Development
  • Playbook/Runbook Creation
  • IR Tabletop Exercises
  • Penetration Testing
  • Application Security (AppSec) Services
  • Cloud Services
  • Governance, Risk, and Compliance (GRC) Services

This flexibility ensures that your retainer hours can be leveraged for a wide range of valuable security services.