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Incident Response Retainer Services

During a cybersecurity incident, time is critical. The speed and effectiveness of your response can significantly influence the outcome and impact on your organization. A swift, well-coordinated approach minimizes damage, reduces recovery time, and helps protect your reputation.

Incident Response Retainer Overview

When a cyber incident occurs, quick action is vital to minimizing exposure, risks, and associated costs. With an incident response retainer in place, including pre-approved terms, conditions, and hours, you ensure on-demand access to a team of experts. This proactive arrangement allows you to swiftly understand the scope of an incident and take immediate steps to mitigate its impact.

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24/7 Incident Response Team

Our team of expert incident responders is on standby to handle escalations of potential security incidents, assist with investigative analysis, and conduct forensic investigations into the possible compromise of sensitive data or critical information assets.

With access to pre-paid retainer hours, you’re assured of having these resources available within predefined time limits. This ensures rapid identification of the root cause, incident scope, and other activities related to emerging threats, helping to reduce investigative timelines and mitigate potential risks efficiently.

 

Key Benefits of an IR Retainer

We bring the expertise needed to manage your PAM solutions, securing privileged user access and enforcing access policies. Our services ensure compliance with regulations and effectively govern the lifecycle of privileged users, reducing risks and maintaining control over sensitive access.

  • Ensures immediate access to incident response experts and support within defined SLAs
  • No prerequisite capabilities or technology required to get started
  • Onboarding process to familiarize the team with your environment, technologies, and capabilities, accelerating response times during escalations
  • Access to resources for urgent escalations, as well as general DFIR (Digital Forensics and Incident Response) expertise and surge assistance
  • Expertise covering on-premises, cloud, and hosted solutions
  • Pre-negotiated terms and conditions to streamline execution and reduce response times
  • Locked hourly rate for any supplemental IR services during the term of service
  • Multi-year options available for long-term coverage
  • Individual resumes for DFIR specialists available upon request

Additional Competencies of Our DFIR Specialists

Our team of highly-certified Digital Forensics and Incident Response (DFIR) experts brings a broad range of specialized capabilities, including:

  • Network traffic analysis for identifying suspicious activity
  • Log collection and review to uncover key evidence
  • Host forensic analysis to examine affected systems
  • Malware analysis and reverse engineering to understand attack vectors
  • Forensic disk imaging, memory acquisition, and detailed review
  • Email search and correlation to track malicious communications
  • Remediation recommendations to help prevent future incidents

IR Escalation, SLAs, & Flexible Use of Retainer Hours

24/7 IR Hotline for Escalation Support: GuidePoint Security offers a dedicated hotline for IR retainer customers, providing immediate access to expert support whenever needed.

Service Level Agreements: DFIR specialists are guaranteed to be available for assistance within the following timelines:

  • Four (4) hours for initial response to escalation and direct phone support.
  • Eight (8) hours for remote investigative support and analysis.
  • Forty-eight (48) hours for on-site investigative support and analysis.

Unused Retainer Hours: Any unused retainer hours can be converted to other security services at standard rates, such as:

  • IR Plan Development
  • Playbook/Runbook Creation
  • IR Tabletop Exercises
  • Penetration Testing
  • AppSec Services
  • Cloud Services
  • GRC Services